So, the ongoing saga of Rogers..

I’ve just spent over two and a half hours being tossed between various agents (and not the secret special type) to be told that because I had ordered a replacement phone from them which they assured me was in stock and had been dispatched but was actually on back-order and they were never expecting anymore over that particular model in to fulfill the back-order, they would have to cancel that delivery note which takes 48 hours to process, then I’d have to call back and re-order a phone they actually carry.

But, because of the demand for iPhones at the moment they’re giving priority to those deliveries so anything that’s ordered (other than an iPhone) will take ten working days or more to arrive at my address.

At this point (around the two and a half hour mark) I told them that I’d had it with the service I was receiving from them and wished to cancel my contract.

So she begrudgingly transferred me to customer relations to initiate the cancellation, only to be greeted with an automated message notifying me that the department was closed until 8am tomorrow morning. If my wages are in at 8am tomorrow morning I’ve going to spend it on a herd of rampaging hippos, give them the scent of the Rogers Centre on Front street and unleash them.

Either that or I’ll just go to a Telus store and sign up with them.